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JTB FlexReport FAQ - Frequently Asked Questions
This page is work in progress with FAQ about the JTB
FlexReport license reporting solution.
Q. What is JTB FlexReport?
A. A software that logs application and license usage in a
database and that provides a lot of reports of the data.
Q. What licensing systems does JTB FlexReport
support?
A. FlexNet / FLEXlm (flexlm license manager), IBM LUM (IBM
License Use Management), SPLM (Intergraph SmartPlant License Manager),
SLM/Sentinel LM/Sentinel RMS/Sentinel Protection Server/SafeNet Sentinel, LM-X, Solidworks SNL License Manager,
Vertex, MathLM
Primavera from Oracle, T-Systems license manager product LICMAN or 12D software licensing as well as any Windows
application like Acrobat, Visio, single licensed AutoCAD or AutoCAD LT.
Q. Is Dassault Systemes License Server (DSLS) license usage
reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is Reprise License Manager (RLM) license usage reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is Sentinel HASP license usage reporting supported
(previously known as Aladdin HASP)?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is Aladdin Hardlock Server license usage reporting supported?
A. No, as there seems to be no usage log or way to query the
usage.
Q. Is Aspentech Software License Manager (SLM) supported?
A. Yes, because it is based on Sentinel RMS License Manager
(SLM).
Q. Is Archicad wibu license usage reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is Felics license usage reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is Beta LM (betalm) license usage reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is Bentley licensing and SELECTserver license usage
reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is LS-Dyna license usage reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is LSTC-Dyna license usage reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is MathLM Mathematica license usage reporting supported?
A. Yes.
Q. Is RSoft license usage reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is GNS License Manager license usage reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is Orcaflex license usage reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is Sparx license usage reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is Transoft license usage reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is Vertex Systems license usage reporting supported?
A. Support for Vertex Systems licensed products was added with JTB FlexReport 7.0.
Software from the Finish company Vertex Systems:
Homebuilding Industry:
Vertex BD Building Design Software
Vertex DS Homebuilders Data Management Software
Machinery Industry:
Vertex G4 Mechanical Engineering Software
Vertex G4Plant Plant & Piping Design Software
Vertex WG Design Workgroup Software
Vertex PDM Product Data Management Software
Q. Is ANSA's Beta_LM license usage reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is ANSYS License Manager license usage reporting supported?
A. Yes it is FlexNet based so it can be reported on. ANSYS
License Interconnect with FLEXlm sits in between ANSYS vendor deamon & the
client side applications.
Q. Is Bitlock license usage reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is Bricscad license usage reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is Elprocad license usage reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is Rhino3d zoo license usage reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is Nalpeiron Licensing Service (NLS) license usage reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is IBM Rational ClearCase Atria license usage reporting supported?
A. Not yet but it might be added. Contact us if you
have this need.
Q. Is Siemens PLM Software Common Licensing (formerly UGS)
supported including monitoring of its vendor daemon ugslmd?
A. Yes it is, because it is based on FlexNet. FLEXnet
licensing for NX software applications is known as Siemens PLM Software
Licensing.
Q. Is the license system for VEO by M-SIX supported?
A. Not yet but it might be added. Contact us if you have
this need.
Q. How can I get Vault Pro license usage showing what user
is using the license?
A. At this point it is not supported but contact us if you
have the need for this.
Q. Do you offer support for JTB FlexReport?
A. Support is included the first year and after that
maintenance will include support and upgrades.
Q. Why do I need JTB FlexReport?
A. Several reasons. It can help cut license costs. It can
help to determine when there is need of more or less licenses. It can help
to split costs of licenses on different cost centers.
Q. How can I get a trial of JTB FlexReport?
A. Contact us for a free trial.
Q. How does the licensing work?
A. A license file in the installation folder.
Q. How is JTB FlexReport priced?
A. See price information here.
Q. What if I have more licenses than users?
A. You may be entitled to a discount.
Q. How does it work with bundled or free
licenses?
A. See here.
Q. How can I purchase JTB FlexReport?
A. See here.
Q. What is included with the maintenance?
A. Support and upgrades.
Q. What happens if I decide to not pay
maintenance?
A. There is no penalty other than you are not
entitled to get support and upgrades. I you decide to not pay maintenance
you can still use your installation of JTB FlexReport. When you decide to
pay maintenance again there is no extra fee for that or for the time you did
not pay maintenance.
Q. How do I know what version of JTB FlexReport
I have installed?
A. Via Windows add/remove programs where you typically
uninstall programs you will see the version. In some of the products there
is a readme.txt in the installation folder. In JTB FlexReport Chart Client
the version can be seen in the about dialog box.
Q. What operating systems are JTB FlexReport
compatible with?
A. See the system
requirements.
Q. Do I have to install JTB FlexReport on a
server?
A. It is recommended but you can use any Windows computer or
supported Windows version. The reports can be installed and run from another
machine like a PC.
Q. In what order should I install?
A. Start with the core JTB FlexReport. After that optionally
JTB FlexReport Chart Service, JTB FlexReport Chart Client, JTB Process
Monitor Service, JTB Process Monitor Client as well as other add-ons. Where
there is a service and client, install the service first.
Q. When I install I get the message "Error 1001. The
specified service has been marked for deletion". What should I do?
A. Sometimes it can help to close services.msc if it is
open. But in most cases you need to restart Windows. One reason can also be
that you have Process Explorer running. Close it and try again.
Q. How can I solve this? Error 1001 The specified service
does not exist as an installed service or Error 1001. An exception occurred
while uninstalling. This exception will be ignored and the uninstall will
continue. However the application might not be fully uninstalled after the
uninstall is complete. --> The specified service does not exist as an
installed service
A. See this link:
Error 1001 The specified service does not exist as an installed service
Q. What version of Microsoft Outlook is needed?
A. Outlook is not a requirement at all.
Q. What are the minimal requirements?
A. See the system
requirements.
Q. What requirements is it for Microsoft .NET
Framework?
A. See the system
requirements.
Q. How can I determine what version of Microsoft .NET
Framework I have installed?
A. In the Windows Control Panel>Add/remove or uninstall
programs. For trouble shooting see also
.NET Framework Setup Verification Tool.
Q. Can I install JTB FlexReport on multiple
servers or clients?
A. Yes.
Q. How many servers can be reported on?
A. There is no limitation in JTB FlexReport. But with many
servers the snapshot might take several minutes and can limit the snapshot
interval to be used.
Q. How many features can be reported on?
A. There is no limitation in JTB FlexReport. But with many
servers the snapshot might take several minutes and can limit the snapshot
interval to be used.
Q. How many users can be reported on?
A. There is no limitation in JTB FlexReport. But with many
servers the snapshot might take several minutes and can limit the snapshot
interval to be used.
Q. Are distributed servers supported?
A. Yes.
Q. Are redundant servers supported?
A. Yes.
Q. How should redundant servers be set up?
A. Separate the FlexNet license servers with commas like
port@server1,port@server2,port@server3
Q. How can I move an installation from one
server to another?
A: Install JTB FlexReport on the other server and if needed
copy with you the database and license file.
Q. I have lost my license file. How can I get a
new one?
A. Contact JTB World.
Q. How to I upgrade JTB FlexReport?
A. See here how to upgrade JTB
FlexReport.
Q. I have problems to uninstall JTB FlexReport? This is one
error you may get: Error 1001. The specified service already exists
A. to manually stop and delete a service follow these steps.
In this example it is "JTB FlexReport Service".
Stop the service in Windows Services.
Using the registry:
1. Run REGEDIT.EXE.
2. Find "HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services" and locate
the service and delete the key.
Using command line (as administrator):
NET STOP "JTB FlexReport Service"
SC DELETE "JTB FlexReport Service"
Delete the installation folder.
Locate JTB FlexReport in the registry under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
or
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\
Microsoft\Windows\CurrentVersion\Uninstall
You can do a Find and then delete that key.
It might be named like this: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\
Microsoft\Windows\CurrentVersion\
Uninstall\{1015F883-967B-4E57-B6C3-6923A1186A24}
Now try to install.
Restart if needed.
Q. In what order should I uninstall?
A. It does not matter in what order the
uninstall is done.
Q. How can I do a complete uninstall?
A. Normally it is enough using the Windows uninstall
functionality. But not everything is removed so you may want to locate the
following locations:
Installation folders:
%ProgramFiles%\JTB World\JTB FlexReport
%ProgramFiles%\JTB World\JTB FlexReport Service
%ProgramFiles%\JTB World\JTB FlexReport Client
%ProgramFiles%\JTB World\JTB Process Service
%ProgramFiles%\JTB World\JTB Process Client
Other folders:
%ProgramData%\JTB World\JTB Process Service
%AppData%\JTB_FlexReport
%AppData%\JTB World\JTB Process Client
Registry locations:
HKEY_LOCAL_MACHINE\SOFTWARE\JTB World\FlexReport
HKEY_LOCAL_MACHINE\SOFTWARE\JTB World\JTB FlexReport
HKEY_LOCAL_MACHINE\SOFTWARE\JTB World\JTB FlexReport Core
HKEY_CURRENT_USER\Software\JTB World\FlexReport
HKEY_CURRENT_USER\Software\JTB World\JTB FlexReport
HKEY_CURRENT_USER\Software\JTB World\ProcessMonitoring
HKEY_CURRENT_USER\Software\JTB World\ProcessMonitorService
On 64-bit systems the location can include Wow6432Node as seen below:
...\SOFTWARE\Wow6432Node\JTB World\...
Q. In what languages are JTB FlexReport
available?
A. English only but if justified other languages can be
supported.
Q. What applications do JTB FlexReport support?
A. The list would be very extensive but here
are some:
Autodesk software, AutoCAD, AutoCAD
Architecture, AutoCAD for Mac, AutoCAD Civil, AutoCAD Civil 3D, AutoCAD Electrical , AutoCAD
Inventor Suites, AutoCAD Land Desktop, AutoCAD Map 3D, AutoCAD Mechanical,
AutoCAD MEP, AutoCAD P&ID, AutoCAD Plant 3D, AutoCAD Raster Design, AutoCAD
Revit Architecture Suite, AutoCAD Revit Architecture Visualization Suite,
AutoCAD Revit MEP Suite, AutoCAD Revit Structure Suite, AutoCAD Structural
Detailing, AutoCAD Visualization Suite, Autodesk 3ds Max, Autodesk 3ds Max
Design, Autodesk Algor Simulation, Autodesk Alias Design, Autodesk Alias
Surface, Autodesk AliasStudio, Autodesk Ecotect Analysis, Autodesk
Entertainment Creation Suites, Autodesk Green Building Studio, Autodesk
Inventor, Autodesk Inventor Automation Professional , Autodesk Inventor LT,
Autodesk MapGuide, Autodesk MapGuide Enterprise, Autodesk MapGuide Studio,
Autodesk Maya, Autodesk Moldflow Adviser, Autodesk Moldflow Insight,
Autodesk MotionBuilder, Autodesk Mudbox, Autodesk Navisworks, Autodesk Revit
Architecture, Autodesk Revit MEP, Autodesk Revit Structure, IBM
Rational, DOORS, MSC Software: MSC SimManager, MSC SimXpert,
MSC SimDesigner, MD Solutions, Engineering Analysis, Geomatic, ABAQUS,
Altair, HyperWorks, Hypermesh, HyperGraph, Radioss, OptiStruct, Altium,
AMESim, LMS Imagine.Lab, ANSYS, AVL, CD-Adapco, Dassault Systèmes’ DELMIA,
DELCAM, DEM, ESRI, Fluent, Gamma Technologies, Inc., ICEM, ITI TranscenData,
MathWorks, Mentor Graphics, PTC, E3.series from CAETEK, Intel(R) Compilers Intel(R) C++ and
Fortran Compilers, T-Systems-Software, Volkswagen GII and CAA applications,
SynaptiCAD (TestBencher, BugHunter, VeriLogger, WaveFormer, DataSheet,
Timing Diagrammer, HDL Translators, GigaWave Viewer,
TransactionTracker,EASE,HDL Companion,IO Checker), SimDE from IO Methodology,
IMAGINiT Revit Utilities etc.
Q. How do I setup Sentinel/SLM to create the required log
file?
A. Google “sentinellm system administrators guide”. Open the
PDF and go to “Appendix A – Using Environment Variables to Configure a
License Server”, then see “Table A-3: LSERVOPTS Options Summary.
You have to go to into the registry HKEYLM\Software\Rainbow
Technologies\Sentinel RMS (this can vary from version to version)\Current
Version
Next you have to create a string key called CommandLineOpts
Set the value to -l “path\lserv.log” and restart the sentinel service. This
will auto-generate a file in the path folder.
Q. When I try to use the Microsoft Access based Detailed
Report I get this error: The expression On Load you entered as the event
property setting produced the following error: Object or class does not
support the set of events. The expression may not result in the name of a
macro, the name of a user-defined function, or [Event Procedure]. There may
have been an error evaluating the function, event, or macro.
A. Try to start MS Access directly from the Windows start
menu. It might be that a secondary install needs to be run first. After that
close MS Access and try the Detailed Report.
Q. Where can I find the FlexNet documentation?
A.
FlexNet License Administration Guide documentation.pdf
Q. What is token-based licenses?
A.
Introduction to Token-Based Licensing from
IBM
Token based licensing is an option added to the existing floating,
USER_BASED, node
locked, FLEXNet licensing of the Rational Portfolio. Historically, this mode
of licensing came from the heritage Telelogic product licensing.
Technically, token licenses work the same way as a floating license.
However, there
is a difference when it comes to the way the license checks out for
consumption.
The Token based license model allows you to buy a certain number of Tokens
(or
token-based licenses) for a group of entitled products in an organization.
If you use a Rational tool that utilizes a token-based licensing model, then
the
FEATURE/INCREMENT line in the license file will specify the number of Tokens
for
check out in total. Tokens do not tie to a product. When the applications
are closed, the tokens return to the pool for other end users with any token
enabled application to use them.
A process permits and keeps track of the number of licenses used. Each
application
that uses FLEXnet has its own vendor daemon. Rational License Server TL
daemon is
telelogic, while the Rational License Server v8.1.1, which supports token
licensing,
comes with the ibmratl daemon. The IBM Rational product and the Telelogic
daemon communicate in typical client-server architecture by making use of
TCP/IP
protocol.
As described, token based licensing helps in re-using the same licenses for
different
products as and when the need arises.
Note: Mixing tokens-based and non-token-based licenses is not a recommended
practice. However, you can mix tokens with traditional product floating
licenses. The consuming occurs with floating licenses first, followed by the
tokens. You can specify the floating licenses and tokens in the same license
file for a single license server.
You can also separate into different license files or license servers. The
floating
licenses must precede the token licenses in the license.dat file.
You cannot mix user-based, per-user, node locked licenses with token-based
licenses
Q. What does the FlexNet error codes mean?
A. Error codes below:
Error Message Format
FlexNet Publisher error messages presented by applications
have the multiple components, which are described
in the following table. An error message may also contain other optional
supporting information.
FlexNet Publisher Error Message Components
| Component |
Description |
Required |
| Error Number |
A positive or negative integer that identifies the error. |
X |
| Error Text |
Sentence that summarizes the issue. |
X |
| Error Explanation |
Paragraph that explains the problem and provides possible
solutions or workarounds. |
|
| Minor Error Number |
A positive integer. These numbers are unique error identifiers
and are used by software publishers for more advanced support
assistance.
Their meaning is not documented. |
X |
| System Error Number |
Error code last set by the operating system. |
|
System Error
Explanation |
Sentence that explains the system error. |
|
These error messages may occur in two formats available
with FlexNet Publisher, or they may appear in a format customized by the
application.
Format 1 (short)
FlexNet error text (lm_errno, minor_num[:sys_errno]) [sys_error_text]
The error information may be missing.
Example:
Can’t connect to license server machine (-15,12:61) Connection refused
Format 2 (long)
FlexNet error text
FlexNet error explanation
[Optional Supporting information]
FlexNet error: lm_errno, minor_num. [System Error: sys_errno] [“system_error_text”]
Example:
Cannot connect to license server system
The server (lmgrd) has not been started yet, or
the wrong port@host or license file is being used, or the
port or hostname in the license file has been changed.
Feature: f1
Server name: localhost
License path: @localhost:license.dat:./*.lic
FlexNet error: -15,12. System Error: 61 “Connection refused”
Error Code Descriptions
The following table lists the most common errors produced by
FlexEnabled applications.
| Error Code |
Description |
| 21 |
lc_flexinit failed because there were insufficient rights to
start the FlexNet Publisher Service.
Resolve this by setting the service to start automatically. |
| 20 |
FlexNet Publisher Service is not installed. |
| 13 |
Computed path to required file is too long for Mac OS X
operating system. |
| 12 |
Invalid bundle ID on Mac OS X operating system. |
| 11 |
Framework specified by bundle ID was not loaded. |
| 10 |
Error creating path from URL. |
| 9 |
Error creating URL. |
| 8 |
Path string not specified in UTF-8 format. |
| 7 |
A call to lc_flexinit is not allowed after a call to
lc_flexinit_cleanup. |
| 6 |
Activation application has not been processed using the preptool,
or the activation library for the activation application cannot be
found. |
| 5 |
Unable to allocate resources. |
| 4 |
Initialization failed. |
| 3 |
Unsupported version of the operating system. |
| 2 |
Unable to load activation library. |
| 1 |
Unable to find activation library. |
| -1 |
Cannot find license file. |
| -2 |
Invalid license file syntax. |
| -3 |
No license server system for this feature. |
| -4 |
Licensed number of users already reached. |
| -5 |
No such feature exists. |
| -6 |
No TCP/IP port number in license file and FlexNet Licensing
Service does not exist. (pre-v6 only) |
| -7 |
No socket connection to license server manager service. |
| -8 |
Invalid (inconsistent) license key or signature.
The license key/signature and data for the feature do not match.
This usually happens when a license file has been altered. |
| -9 |
Invalid host.
The hostid of this system does not match the hostid specified in the
license file. |
| -10 |
Feature has expired. |
| -11 |
Invalid date format in license file. |
| -12 |
Invalid returned data from license server system. |
| -13 |
No SERVER lines in license file. |
| -14 |
Cannot find SERVER host name in network database.
The lookup for the host name on the SERVER line in the license file
failed. This often happens when NIS or DNS or the hosts file is
incorrect. Work around: Use IP address (for example,
123.456.789.123) instead of host name. |
| -15 |
Cannot connect to license server system.
The server (lmadmin or lmgrd) has not been started yet, or the wrong
port@host or license file is being used, or the TCP/IP port or host
name in the license file has been changed.
Windows XP SP2 platforms have a limit on the number of TCP/IP
connection attempts per second that can be made, which your
application may have exceeded. Refer to the manufacturer’s
documentation on how to change this limit. |
| -16 |
Cannot read data from license server system. |
| -17 |
Cannot write data to license server system. |
| -18 |
License server system does not support this feature. |
| -19 |
Error in select system call. |
| -20 |
License server system busy (no majority). |
| -21 |
License file does not support this version. |
| -22 |
Feature checkin failure detected at license server system. |
| -23 |
License server system temporarily busy (new server connecting). |
| -24 |
Users are queued for this feature. |
| -25 |
License server system does not support this version of this
feature. |
| -26 |
Request for more licenses than this feature supports. |
| -29 |
Cannot find ethernet device. |
| -30 |
Cannot read license file. |
| -31 |
Feature start date is in the future. |
| -32 |
No such attribute. |
| -33 |
Bad encryption handshake with vendor daemon. |
| -34 |
Clock difference too large between client and license server
system. |
| -35 |
In the queue for this feature. |
| -36 |
Feature database corrupted in vendor daemon. |
| -37 |
Duplicate selection mismatch for this feature. Obsolete with
version 8.0 or later vendor daemon. |
| -38 |
User/host on EXCLUDE list for feature. |
| -39 |
User/host not on INCLUDE list for feature. |
| -40 |
Cannot allocate dynamic memory. |
| -41 |
Feature was never checked out. |
| -42 |
Invalid parameter. |
| -47 |
Clock setting check not available in vendor daemon. |
| -52 |
Vendor daemon did not respond within timeout interval. |
| -53 |
Checkout request rejected by vendor-defined checkout filter. |
| -54 |
No FEATURESET line in license file. |
| -55 |
Incorrect FEATURESET line in license file. |
| -56 |
Cannot compute FEATURESET data from license file. |
| -57 |
socket call failed. |
| -59 |
Message checksum failure. |
| -60 |
License server system message checksum failure. |
| -61 |
Cannot read license file data from license server system. |
| -62 |
Network software (TCP/IP) not available. |
| -63 |
You are not a license administrator. |
| -64 |
lmremove request before the minimum lmremove interval. |
| -67 |
No licenses available to borrow. |
| -68 |
License BORROW support not enabled. |
| -69 |
FLOAT_OK can’t run standalone on license server system. |
| -71 |
Invalid TZ environment variable. |
| -73 |
Local checkout filter rejected request. |
| -74 |
Attempt to read beyond end of license file path. |
| -75 |
SYS$SETIMR call failed (VMS). Indicates and error due to an
operating system failure. |
| -76 |
Internal FlexNet Licensing error. Please report error to Flexera
Software. |
| -77 |
Bad version number must be floating-point number with no
letters. |
| -82 |
Invalid PACKAGE line in license file. |
| -83 |
FlexNet Licensing version of client newer than server. |
| -84 |
USER_BASED license has no specified users; see license server
system log. |
| -85 |
License server system doesn’t support this request. |
| -87 |
Checkout exceeds MAX specified in options file. |
| -88 |
System clock has been set back. |
| -89 |
This platform not authorized by license. |
| -90 |
Future license file format or misspelling in license file.
The file was issued for a later version of FlexNet Licensing than
this program understands. |
| -91 |
Encryption seeds are non-unique. |
| -92 |
Feature removed during lmreread, or wrong SERVER line hostid. |
| -93 |
This feature is available in a different license pool.
This is a warning condition. The server has pooled one or more
INCREMENT lines into a single pool, and the request was made on an
INCREMENT line that has been pooled. |
| -94 |
Attempt to generate license with incompatible attributes. |
| -95 |
Network connect to THIS_HOST failed.
Change this_host on the SERVER line in the license file to the
actual host name. |
| -96 |
License server machine is down or not responding.
See the system administrator about starting the server, or make sure
that you’re referring to the right host (see LM_LICENSE_FILE
environment variable). |
| -97 |
The desired vendor daemon is down.
1) Check the lmadmin or lmgrd log file, or 2) Try lmreread. |
| -98 |
This FEATURE line can’t be converted to decimal format. |
| -99 |
The decimal format license is typed incorrectly. |
| -100 |
Cannot remove a linger license. |
| -101 |
All licenses are reserved for others.
The system administrator has reserved all the licenses for others.
Reservations are made in the options file. The server must be
restarted for options file changes to take effect. |
| -102 |
A FLEXid borrow error occurred. |
| -103 |
Terminal Server remote client not allowed. |
| -104 |
Cannot borrow that long. |
| -105 |
Feature already returned to license server. |
| -106 |
License server system out of network connections.
The vendor daemon can't handle any more users. See the debug log for
further information. |
| -110 |
Cannot read dongle: check dongle or driver.
Either the dongle is unattached, or the necessary software driver
for this dongle type is not installed. |
| -112 |
Missing dongle driver.
In order to read the FLEXid hostid, the correct driver must be
installed. These drivers are available from your software publisher. |
| -114 |
SIGN= keyword required, but missing from license certificate.
You need to obtain a SIGN= version of this license from your
publisher. |
| -115 |
Error in Public Key package. |
| -116 |
TRL not supported for this platform. |
| -117 |
BORROW failed. |
| -118 |
BORROW period expired. |
| -119 |
lmdown and lmreread must be run on license server. |
| -120 |
Cannot lmdown the server when licenses are borrowed. |
| -121 |
FLOAT_OK requires exactly one FLEXid hostid. |
| -122 |
Unable to delete local borrow info. |
| -123 |
Returning a borrowed license early is not supported.
Contact the publisher for further details. |
| -124 |
Error returning borrowed license. |
| -125 |
A PACKAGE component must be specified. |
| -126 |
Composite hostid not initialized. |
| -127 |
A item needed for the composite hostid is missing or invalid. |
| -128 |
Error, borrowed license doesn't match any known server license. |
| -135 |
Error enabling the event log. |
| -136 |
Event logging is disabled. |
| -137 |
Error writing to the event log. |
| -139 |
Communications timeout. |
| -140 |
Bad message command. |
| -141 |
Error writing to socket. Peer has closed socket. |
| -142 |
Error, cannot generate version specific license tied to a single
hostid, which is composite. |
| -143 |
Version-specific signatures are not supported for uncounted
licenses. |
| -144 |
License template contains redundant signature specifiers. |
| -145 |
Bad V71_LK signature. |
| -146 |
Bad V71_SIGN signature. |
| -147 |
Bad V80_LK signature. |
| -148 |
Bad V80_SIGN signature. |
| -149 |
Bad V81_LK signature. |
| -150 |
Bad V81_SIGN signature. |
| -151 |
Bad V81_SIGN2 signature. |
| -152 |
Bad V84_LK signature. |
| -153 |
Bad V84_SIGN signature. |
| -154 |
Bad V84_SIGN2 signature. |
| -155 |
License key required but missing from the license certificate.
The application requires a key in the license certificate. You need
to obtain a license key version of this certificate from publisher. |
| -156 |
Invalid signature specified with the AUTH= keyword. |
| -157 |
Trusted storage has been compromised; repair needed. Contact
your publisher for repair instructions. |
| -158 |
Trusted storage open failure. Contact your publisher for further
information. |
| -159 |
Invalid fulfillment record. Contact your publisher for further
information. |
| -160 |
Invalid activation request received. Contact your publisher for
further information. |
| -161 |
No fulfillment exists in trusted storage which matches the
request. Contact your publisher for further information. |
| -162 |
Invalid activation response received. Contact your publisher for
further information. |
| -163 |
Cannot return the specified activation. Contact your publisher
for further information. |
| -164 |
Return count(s) would exceed the maximum for the fulfillment.
Contact your publisher for further information. |
| -165 |
No repair count left. Contact your publisher for further repair
authorization. |
| -166 |
Specified operation not allowed. Contact your publisher for
further information. |
| -167 |
The requested activation has been denied because the user or
host is excluded from activating this entitlement by a specification
in the options file. |
| -168 |
The options file contains include specifications for the
entitlement, and this user or host is not included in these
specifications. |
| -169 |
Activation error. Contact your publisher for further
information. |
| -170 |
Invalid date format in trusted storage. Can be caused by setting
your system clock to an earlier date. Check that your system clock
is set to the current date and time. |
| -171 |
Message encryption failed. Internal error. Please report to
Flexera Software Inc. |
| -172 |
Message decryption failed. Internal error. Please report to
Flexera Software Inc. |
| -173 |
Bad filter context. Internal error. Please report to Flexera
Software Inc. |
| -174 |
SUPERSEDE feature conflict. Contact your publisher for further
information. |
| -175 |
Invalid SUPERSEDE_SIGN syntax. Contact your publisher for
further information. |
| -176 |
SUPERSEDE_SIGN does not contain a feature name and license
signature. Contact your publisher for further information. |
| -177 |
ONE_TS_OK is not supported in this Windows Platform. |
| -178 |
Internal error. Please report to Flexera Software Inc. |
| -179 |
Only one terminal server remote client checkout is allowed for
this feature. |
| -180 |
Internal error. Please report to Flexera Software Inc. |
| -181 |
Internal error. Please report to Flexera Software Inc. |
| -182 |
Internal error. Please report to Flexera Software Inc. |
| -183 |
More than one ethernet hostid not supported in composite hostid
definition. Contact your publisher for further information. |
| -184 |
The number of characters in the license file paths exceeds the
permissible limit.
There is a limit on the number of license files that can be used by
a license server manager. This limit is on the number of characters
in the combined license file paths to the license files:
• Unix—40,960 characters
• Windows—20,400 characters
Reduce the number of license files, or relocate them so that the
paths are shorter. |
| -187 |
The time zone information could not be obtained.
A license that is time zone limited could not be checked out because
time zone information could not be obtained for the machine on which
the license is required. Contact your publisher for further
information. |
| -188 |
License client time zone not authorized for license rights.
A license that is time zone limited could not be checked out because
the time zone of the machine on which the license is required does
not match the time zone specified in the license. |
| -190 |
Feature can be checked out from Physical machine only.
The license specifies that it cannot be used on a virtual machine:
The FlexEnabled application is installed on a virtual machine so
checkout has been denied. Install the FlexEnabled application on a
physical machine. |
| -191 |
FEATURE can be checked out from Virtual machine only.
The license specifies that it cannot be used on a physical machine.
The FlexEnabled application is installed on a physical machine so
checkout has been denied. Install the FlexEnabled application on a
virtual machine. |
| -192 |
VM platform not authorized by license. |
| -193 |
FNP vendor keys do not support Virtualization feature. |
| -194 |
Checkout request denied as it exceeds the MAX limit specified in
the options file. |
| -195 |
Binding agent API - Internal error. |
| -196 |
Binding agent communication error |
| -197 |
Invalid Binding agent version. |
Debug Log Messages
FlexNet Publisher processes generate debug log files in the
following format:
hh:mm:ss (daemon) message
| Message |
Description |
| hh:mm:ss |
Time that the message was logged. |
| daemon |
Either lmadmin, lmgrd or the vendor daemon name. In the case
where a single copy of the daemon cannot handle all of the requested
licenses, an optional “_” followed by a number indicates that this
message comes from a forked daemon. |
| message |
The text of the message. |
The debug log files can be used to:
• Diagnose configuration problems
• Diagnose daemon software errors
Informational Messages
This lists the various informational messages used within
FlexNet Publisher.
| Message |
Description |
| Connected to host |
This daemon is connected to its peer on host. |
| CONNECTED, master is host |
The license daemons log this message when a quorum is up and
everyone has selected a master. |
| DENIED: num_lic feature to user |
user was denied access to num_lic licenses of feature. |
EXITING DUE TO SIGNAL nnn
EXITING with code nnn |
All daemons list the reason that the daemon has exited. |
| EXPIRED: feature |
feature has passed its expiration date. |
| IN: “feature” user (num_lic licenses) |
user has checked in num_lic licenses of feature. |
| Lost connection to host |
A daemon can no longer communicate with its peer on node host,
which can cause the clients to have to reconnect, or cause the
number of daemons to go below the minimum number, in which case
clients may start exiting. If the license daemons lose the
connection to the master, they kill all the vendor daemons; vendor
daemons shut themselves down. |
| Lost quorum |
The daemon lost quorum, so it processes only connection requests
from other daemons. |
MULTIPLE vendor servers running.
Kill and restart license daemon. |
The license server manager has detected that multiple vendor
daemons with the same vendor name are running. Shutdown lmadmin or
lmgrd and all vendor daemons and then restart lmadmin or lmgrd. |
| OUT: feature user (num_lic licenses) |
user has checked out num_lic licenses of feature. |
RESERVE feature for USER user
RESERVE feature for HOST host |
A license of feature is reserved for either user or host. |
REStarted vendor (internet port
nnn) |
Vendor daemon vendor was restarted at TCP/IP port nnn. |
Retrying socket bind (address in
use) |
The license servers try to bind their sockets for approximately
six minutes if they detect “address in use” errors. |
| Selected (EXISTING) master host. |
This license daemon has selected an existing master host as the
master. |
| SERVER shutdown requested. |
A daemon was requested to shut down via a user-generated kill
command. |
Server started on host for:
feature_list |
A (possibly new) server was started for the features listed. |
| Shutting down vendor |
The license server manager is shutting down the vendor daemon
vendor. |
| SIGCHLD received. Killing child servers. |
A vendor daemon logs this message when a shutdown was requested
by the license daemon. |
| Started vendor |
The license server manager logs this message whenever it starts
a new vendor daemon. |
| TIMESTAMP |
A vendor daemon logs this message at regular intervals. The
default interval between vendor daemon timestamps is 6 hours 5
minutes.
A license server manager (lmadmin or lmgrd) logs this message at
regular intervals. The default interval between license server
manager timestamps is 6 hours. |
| Trying to connect to host |
The daemon is attempting a connection to host. |
Configuration Problem Messages
This lists configuration problem messages found in FlexNet
Publisher.
| Message |
Description |
host: Not a valid server host,
exiting |
This daemon was run on an invalid host name. |
| host: Wrong hostid, exiting |
The hostid is wrong for host. |
| BAD CODE for feature |
The specified feature name has a bad license key or signature.
It was probably typed in wrong, or modified by the end user. |
| CANNOT OPEN options file |
The options file specified in the license file could not be
opened. |
| Couldn’t find a master |
The daemons could not agree on a master. |
| License daemon: lost all connections |
This message is logged when all the connections to a server are
lost, which often indicates a network problem. |
Lost lock, exiting
Error closing lock file
Unable to re-open lock file |
The vendor daemon has a problem with its lock file, usually
because of an attempt to run more than one copy of the daemon on a
single node.
Locate the other daemon that is running via a ps command, and kill
it with kill -9. |
| No DAEMON line for vendor |
The license file does not contain a DAEMON or VENDOR line for
vendor. |
| No DAEMON lines, exiting |
The license daemon logs this message if there are no DAEMON or
VENDOR lines in the license file. Because there are no vendor
daemons to start, there is nothing for the license daemon to do. |
| No features to serve! |
A vendor daemon found no features to serve. This could be caused
by a corrupted or incorrectly entered license file. |
UNSUPPORTED FEATURE
request: feature by user |
The user has requested a feature that this vendor daemon does
not support. This can happen for a number of reasons: the license
file is bad, the feature has expired, or the daemon is accessing the
wrong license file. |
| Unknown host: host |
The host name specified on a SERVER line in the license file
does not exist in the network database (probably /etc/hosts). |
Daemon Software Error Messages
This lists various daemon software error messages:
| Message |
Description |
| accept: message |
An error was detected in the accept system call. |
| Can’t allocate server table space |
A malloc error. Check swap space. |
| Connection to host TIMED OUT |
The daemon could not connect to host. |
Illegal connection request to
vendor |
A connection request was made to vendor, but this vendor daemon
is not vendor. |
| read: error message |
An error in a “read” system call was detected. |
| select: message |
An error in a “select” system call was detected. This is usually
a sign of a system networking failure. |
| Server exiting |
The server is exiting. This is normally due to an error. |
Question I think the SQL Server database is inconsistent. Either some tables are
missing or some columns are missing or not correct. How can I send that
information to JTB World for confirmation?
Answer
Within Microsoft SQL Server Management Studio Open up the database and
create a new query like below. Just change JTBFlexReport to whatever the JTB
FlexReport database is named.
SELECT * FROM [JTBFlexReport].[INFORMATION_SCHEMA].[COLUMNS]
Then save the result using File>Save Result As a CSV file.
For constraint information run also this query:
SELECT * FROM [JTBFlexReport].[INFORMATION_SCHEMA].[CONSTRAINT_COLUMN_USAGE]
For information on indexes:
USE [JTBFlexReport]
SELECT
schema_name(schema_id) as SchemaName, OBJECT_NAME(si.object_id) as
TableName, si.name as IndexName,
(CASE is_primary_key WHEN 1 THEN 'PK' ELSE '' END) as PK,
(CASE is_unique WHEN 1 THEN '1' ELSE '0' END)+' '+
(CASE si.type WHEN 1 THEN 'C' WHEN 3 THEN 'X' ELSE 'B' END)+' '+ -- B=basic,
C=Clustered, X=XML
(CASE INDEXKEY_PROPERTY(si.object_id,index_id,1,'IsDescending') WHEN 0 THEN
'A' WHEN 1 THEN 'D' ELSE '' END)+
(CASE INDEXKEY_PROPERTY(si.object_id,index_id,2,'IsDescending') WHEN 0 THEN
'A' WHEN 1 THEN 'D' ELSE '' END)+
(CASE INDEXKEY_PROPERTY(si.object_id,index_id,3,'IsDescending') WHEN 0 THEN
'A' WHEN 1 THEN 'D' ELSE '' END)+
(CASE INDEXKEY_PROPERTY(si.object_id,index_id,4,'IsDescending') WHEN 0 THEN
'A' WHEN 1 THEN 'D' ELSE '' END)+
(CASE INDEXKEY_PROPERTY(si.object_id,index_id,5,'IsDescending') WHEN 0 THEN
'A' WHEN 1 THEN 'D' ELSE '' END)+
(CASE INDEXKEY_PROPERTY(si.object_id,index_id,6,'IsDescending') WHEN 0 THEN
'A' WHEN 1 THEN 'D' ELSE '' END)+
'' as 'Type',
INDEX_COL(schema_name(schema_id)+'.'+OBJECT_NAME(si.object_id),index_id,1)
as Key1,
INDEX_COL(schema_name(schema_id)+'.'+OBJECT_NAME(si.object_id),index_id,2)
as Key2,
INDEX_COL(schema_name(schema_id)+'.'+OBJECT_NAME(si.object_id),index_id,3)
as Key3,
INDEX_COL(schema_name(schema_id)+'.'+OBJECT_NAME(si.object_id),index_id,4)
as Key4,
INDEX_COL(schema_name(schema_id)+'.'+OBJECT_NAME(si.object_id),index_id,5)
as Key5,
INDEX_COL(schema_name(schema_id)+'.'+OBJECT_NAME(si.object_id),index_id,6)
as Key6
FROM sys.indexes as si
LEFT JOIN sys.objects as so on so.object_id=si.object_id
WHERE index_id>0 -- omit the default heap
and OBJECTPROPERTY(si.object_id,'IsMsShipped')=0 -- omit system tables
and not (schema_name(schema_id)='dbo' and OBJECT_NAME(si.object_id)='sysdiagrams')
-- omit sysdiagrams
ORDER BY SchemaName,TableName,IndexName
Finally send the files to JTB World.
Question
How can I find the size of each table in SQL Server?
Answer
Within Microsoft SQL Server Management Studio create a new query like below. Just change JTBFlexReport to whatever the JTB
FlexReport database is named.
USE JTBFlexReport
GO
EXEC sp_MSforeachtable @command1="EXEC sp_spaceused '?'"
GO
To find the size of the database:
USE JTBFlexReport
GO
EXEC sp_spaceused
GO
Question
How does the "TIMEOUT" feature in a FLEXlm
options file affect IBM Rational PurifyPlus tools and its usage during
inactivity?
Answer
The TIMEOUT feature ideally puts a license
back into the pool for reuse after a certain period of inactivity is reached
at the client. The period of inactivity can be specified in milliseconds
against the TIMEOUT feature in the options file.
For PurifyPlus suite of tools, the TIMEOUT does not affect the functionality
of the tool in any way even if there had been a period of inactivity longer
than what is specified in the options file.
For example, if the TIMEOUT is set for 1800 ms (which is half an hour), the
PurifyPlus license is checked back in automatically and made available in
the pool for other users to use. If the inactive user tries using the tools
(Rational Purify, Rational Quantify or Rational PureCoverage) even after the
timeout has happened, the user will be able to use the tool without any
licensing issues.
In other words, the usage of the tool after the timeout does not send a
license request again to the license server.
Backup?
What you typically need to backup is the
main database JTBFlexReport.NET.mdb as it holds all important data. If you
have made any adjustments to other files you can include them as well. The
Excel and Detailed reports typically does not need to be backed up as they
just takes their data from the main database.
The following services might need to automatically be
stopped to allow backup:
“JTB FlexReport Core Service” is the service that is populating the
database.
“JTB FlexReport Sampling Service” used by the chart service is also
populating the database with sampled data and can also lock it.
“JTB FlexReport Chart Service” might also be needed to stop as it reads from
the database.
I've got a question about the detailed report "Denied per
day". In the report there is a column "License found". What exactly means
this column? Some users have No and some have Yes ...
I can't find anything about it. Maybe you can tell me what is the
difference?
If it is Yes it means that within a just a few minutes the
user was able to check out a license. If it is No it means that either the
user did not try to check out a license again or was not able to check out a
licenses within a few minutes.
Error in the Access based Detailed Reports pressing the
reload button: Execution of this application has stopped due to a run-time
error. The application can't continue and will be shut down.
The solution was to relink the database once.
Here are some tips to determine if JTB FlexReport is
installed and running as expected or to identify why it's not working.
Check that there is a service in Windows Service. Typically
named "JTB FlexReport Service" or "JTB FlexReport Core Service", "JTB
FlexReport Process Service", "JTB FlexReport Chart Service", "JTB FlexReport
Sampling Service", "JTB FlexReport Auto Chart Service", "JTB FlexReport SPLM Service". If it does not exists a
reinstallation is probably needed.
Check if the service is running in Windows
Services.
Check the Windows Event Viewer for any
Application or System errors being logged that are related to JTB
FlexReport.
If Test Service Engine gives this error: “The Remote Name
Could Not Be Resolved: ‘localHost’” and if the Event Viewer has this event
(Event ID: 15005 Source: HTTP)you can try to change the port number to next
number. Typically try port numbers from 2000 and up. This is also a message
that might come up: "Unable to bind to the underlying transport for 0.0.0.0:2000. The IP
Listen-Only list may contain a reference to an interface which may not exist
on this machine. The data field contains the error number."
Try to use IP number instead of host name for the JTB Chart
Service or Process Service.
Make sure that there is no firewall blocking any of the JTB
FlexReport exe files or ports used. It might be needed to add exceptions for
the exe files and the port used.
Make also sure the license file is copied to the folder
installation folder for the chart service: C:\Program Files\JTB World\JTB
FlexReport Service
Make sure the license file is copied to the folder
installation folder for the Process Monitor service:
\JTB World\JTB Process Service
Make sure the license file is valid. Can be confirmed by
sending it to JTB World.
Make sure that the service address is the
same in all the config files: "JTB FlexReportClient.exe.config", "JTB
FlexReportSelfStartService.exe.config" and "ServiceConfigurator.exe.config".
The address can be for example: http://MyServer:2000/Service
To test from the client if it has contact
with the server service you can locate JTB FlexReportClient.exe.config and
locate near the end of the file this row: <endpoint
address="http://MyServer:2000/Service". Now try to enter the address in a
web browser and see if there are any problems to access the service or not.
You can also try to ping the actual server.
Using netstat -o or netstat -on in command prompt
window or using
TCPView will help to identify ports that are used on the machine.
Sometimes the port configured is already used and to solve the conflict you
need to change the port in the configuration on the server and the client.
Note that you cannot find what specific Windows Service that is using a port
as all services shows under the System process.
If test of service engine gives this error "Please start the
Service before testing. The remote name could not be resolved: 'localhost'"
and/or if the Windows Event Viewer with Event Source:
JTBFlexReportWCFService has this error it is an indication that an older
.NET Framework version is installed or that it needs reinstall. 3.0 or newer
is needed.
Event error description: Service cannot be
started. System.Configuration.ConfigurationErrorsException: Configuration
system failed to initialize --->
System.Configuration.ConfigurationErrorsException: Unrecognized
configuration section system.serviceModel.
Sometimes a reinstall can help for unknown
errors.
I get this error: lmgrd is not running:
License server machine is down or not responding. (-96,7:11001 "WinSock:
Host not found (HOST_NOT_FOUND)")
Here is a strange feature in
lmutil.exe that also affects JTB FlexReport.
If the client PC is far a way from FLEXlm
server, like the PC is in
South America and server is in Europe. PC and server
have a machine account in company wide Active Directory Each continent has separate domain name like European computers are
in domain eu.net and American am.net.
Try to list all licenses from server (change the port and
server name to yours)
Format is:
lmutil.exe lmstat -c <port number>@<Server Name>.<Domain
Name>.<Domain>.<Extension> -a
Example:
lmutil.exe lmstat -c 27000@server.eu.net -a
Result:
lmgrd is not running: License server machine is down or not responding.
(-96,7:11001 "WinSock: Host not found (HOST_NOT_FOUND)")
Add IP address and host name of the server to
C:\WINDOWS\system32\drivers\etc\hosts
123.123.123.123 server server.eu.net
alternatively add only like this:
123.123.123.123 server
Now run the same command without domain name
lmutil.exe lmstat -c 27000@server -a
Now it works! Autodesk products get the license without hosts modification
but lmutil.exe fails badly. Some error in DNS configuration?
I don't know but if the PC is in Europe both commands will work
because the both computers are in the same domain.
Usage of -t for timeout with
lmutil.exe lmstat can be done through JTB FlexReport
Config>Properties>Advanced.
If data is missing or license servers cannot
be reached you can try to set the timeout to something. It’s not documented
by the company behind FlexNet if this is in microseconds or milliseconds so
you have to try. It is probably microseconds so a value of 1,000,000 would
be a second. Try increase with a second until it works.
Q. How can I compact a database that is very
large?
A. If the database is too large it cannot be
compacted the normal way. The easiest thing is to start with a new empty
database. "JTBFlexReport.NET (extra empty copy).mdb" is an empty database
that is available in the installation folder and can be used for this
purpose. Another method is to use "JTB FlexReport Database Administration"
and move or delete data.
Q. How do I move the installation from one
server to another?
A. First install JTB FlexReport on the new
location. Then copy the license file and the database to the new
location. If you have made
other customizations of INI, VBS files or the like you can copy them as
well.
If you want to bring with you the settings in JTB FlexReport Config you can
export and import HKEY_LOCAL_MACHINE\SOFTWARE\JTB World\JTB FlexReport
registry key.
Make sure to test that the new server
includes everything you need and that it works before deleting it from the
old server.
Q. Why is the FlexNet license manager returning this error? License server status: 27000@server Error getting status: Cannot connect
to license server system. (-15,10:10061 "WinSock: Connection refused")
A.
The most common reason is that the port number is wrong. It might happen
because it was changed on the license server or not correct in the first
place.
How to specify the port to be used by FlexNet license manager and
How to find the port used by a FlexNet license service
Other more advanced reasons for this error can be:
Lmgrd.exe might have restricted file or folder permissions.
A solution could be that 2 services are running in the license manager with
conflicting portnumbers.
The following command was run on the server where FlexNet license manager
is installed. The server is a virtualized Windows 2008 std server.
lmutil.exe lmstat -a -c 27000@server
[Detecting lmgrd processes…]
Error getting status: Cannot connect to license server system. (-15,10:10061
“Winsock: Connection refused”)
The FlexNet debug log also had this information.
16:27:23 (lmgrd) adskflex exited with status 58 ()
16:27:23 (lmgrd) Since this is an unknown status, license server
16:27:23 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
16:27:23 (lmgrd) EXITING DUE TO SIGNAL 1
There were no problems with the ports and firewalls as they were opened.
LMTOOLS.EXE did not show any problem on the status.
Using IP instead of server name resulted in this message:
lmutil - Copyright (c) 1989-2007 Macrovision Europe Ltd. and/or
Macrovision Corporation. All Rights Reserved.
Flexible License Manager status on Tue 10/20/2009 15:49
[Detecting lmgrd processes...]
Error getting status: Cannot find license file. (-1,359:2 "No such file or
directory")
Other errors that also might show up are some or all of these:
The TCP port number in the license, [portnumber], is already in use.
(adskflex) Unable to initialize access to trusted storage: 1
(adskflex) Failed to open socket to lmgrd, Exiting
(adskflex) EXITING DUE TO SIGNAL 28 Exit reason 5
(lmgrd) Can't send reread to adskflex: Cannot read data from license server
system. (-16,10009:10054 "WinSock: Connection reset by peer")
(lmgrd) adskflex exited with status 28 (Communications error)
(lmgrd) Since this is an unknown status, license server
(lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
Eventually the solution found. The problem was caused because of Windows
DEP (Data Execution Prevention) on the server. DEP simply killed lmgrd from
doing its job.
The solution is:
Stop the license service using LMTOOLS.EXE or in Windows Services.
Stop any process in Task Manager like lmgrd.exe and adskflex.exe (or
whatever the vendor daemon is named).
Start the DEP program from Control Panel > System > Advanced >
Performance Settings > Data Execution Prevention.
Add an exception for LMGRD.exe and possibly also LMUTIL.EXE, LMTOOLS.EXE
and the vendor EXE where the license manager is installed.
Restart the service and it should work.
DEP might also have the effect that LMTOOLS.EXE crashes or that you just
notice that the license service is stopped after a while and you cannot
check out any licenses. The problem is no only on Windows 2008 server but
have been seen also on Windows 2003 server
Q. I get this Error getting status: Cannot connect to license server system.
(-15,10:10060 "WinSock: Connection timed out")
A. Solution is usually to open any of the ports being used.
Q. When I try to run the client at a Windows (XP or 7) workstation, I get
the error message “Could not connect to http://192.168.1.1:2000/Service.
TCP error code 10061: No connection could be made because the target machine
actively refused it 192.168.1.1:2000.” Then it says
“Please start JTB FlexReport Service before running JTB FlexReportClient.”
I’ve verified that the Windows Firewall is off on the server, so there
shouldn’t be anything in the way of connecting.
A. Make sure first that the service is running. Check in Windows
Services. Try otherwise to use another port for the chart service and the
client. Try a port number in the range 2000-2050.
Q. When I try to run the client I get
the error message “Could not connect to http://192.168.1.1:2000/Service.
TCP error code 10060: A connection attempt failed because the connected
party did not properly respond after a period of time, or established
connection failed because connected host has failed to respond.”
The port is listed as an exception in Windows Firewall.
A. To get this working you needed to explicitly open the port in the
firewall on the client and the server.
Q. When I try to run the chart client the program hangs and just shows
the splash screen. There is no error in the log files and no dialog box
behind using Alt+Tab. The server with the SQL Server also starts to run
slowly taking a lot of CPU.
During testing the following simple query timed out on the SQL Server.
SELECT COUNT(DateTime) FROM log
Msg -2, Level 11, State 0, Line 0
Timeout expired. The timeout period elapsed prior to completion of the
operation or the server is not responding.
A. We found out eventually that the hard disk was almost full on the
server.
We have now setup the FlexLM options file (.OPT) to control access to
licenses based on host groups (HOST_GROUP) and the IP address of the PC. Can
we report usage in JTB FlexReport based on these groups?
Unfortunately not at this point as there is no direct way to match the
know information user or host with an IP number. There are ways to work
around this though so it might be supported in a future version.
The Group Administrator makes it possible to create groups based on IP.
Q. Trying to start the service gives the following error and
can apply to any of the JTB services.
"Cannot start service JTB FlexReport Sampling Service on computer '.'. :
Please try again"
A.
The solution is to open Windows Services and open properties for the service
in question and set the startup type to Disabled and press Apply and then
set the startup type to automatic and press Apply followed by pressing
Start.
Q. I get this error running the client: There was no
endpoint listening at http://server/JTBFlexReportService/Service.svc that
could accept the message. This is often cause by an incorrect address or
SOAP action. See InnerException, if present, for more details.
A. Make sure that the port settings are correct and done in
the configurators for both the service and the client.
Make sure the port is opened through firewall on both client
and server.
Try to run the URL in a web browser and see what it says. A
message like "The server at 192.111.10.10 is taking too long to respond."
indicates that the port is not open all the way between client and server.
Try to use IP instead of server name.
Q. Is Vault supported?
A. Autodesk Vault Collaboration, Autodesk Vault Professional
and Autodesk Vault Workgroup can be reported usage of but it is not possible
to see what users are using the licenses as FlexNet only reports information
like this where AutodeskVault is the fixed user name:
OUT: "85753VLTM_2012_0F" AutodeskVault@server
Q. Recently one of our software vendors (IBM) has switched
to using a Common Vendor Daemon that supports their previous secondary
daemons, even though the secondary daemon names appear in the feature lines.
It seems that any feature with a secondary daemon in the feature line is not
reported.
A. The lmutil included (11.9.1) only returns the Common
Vendor Daemon name with no products under Feature usage info:(lmutil lmstat
-a -c port@server) Replacing the 11.9.1 version with the 11.3 version of
lmutil works and the feature lines appear along with the Common Vendor
Daemon name. My test licence file contains only features using the secondary
daemons. I suspect if I had feature lines using the Common Vendor Daemon
explicitly then these would be reported but I cannot yet test this assertion
yet but will be able to soon.
Q. I have Autodesk suite licenses but I don't know what
actual product was being launched on the client computer because what is
reported is only the feature the product use at any point in time and that
can be any of the features included in the suit's package.
A. Unfortunately neither lmutil lmstat nor the FlexNet debug
log provide this information. So this information cannot be retrieved on the
license server. The workaround would be to use the
JTB Process Monitor module for JTB
FlexReport.
Q. How often is the SPLM client taking a snapshot of usage?
A. Client interval is by default every 10th minute but can
be changed by editing the this registry location
HKEY_LOCAL_MACHINE\SOFTWARE\JTB World\JTB FlexReport SPLM Client
and set Interval_SPLM to another value (in minutes).
Q. I have problem accessing usage from some LUM servers.
A. Following is a solution from a customer. February 2012. I
finally got that LUM issue fixed. We installed the Hotfix 15 on the license
server and with this fix, i4blt works without i4ls.ini in place.
Therefor it obviously also doesn't matter anymore, what is defined in
i4ls.ini.
I defined all servers, grouped as clusters in JTB FlexReport and I get
correct output for each cluster now.
Regarding the delay for unavailable servers, this is still the case, but
there is a system variable available, called TIMEOUT_FACTOR, which defines
the time, LUM is waiting for an unavailable server.
I defined the variable now, which reduces the waiting time from 160s to 16s,
which is acceptable for me.
So up to now, LUM logging looks good to me.
I have a question that is not answered here.
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